Summary As an IT Support Analyst are you a task oriented and process focused? Do you love getting into the details? We’re looking for a IT Support Analyst like that who can help us Job Description Manage network processes globally with a focus on oversight of access to network devices Develop, evaluate, and document processes and procedures to align with policy Define process reporting requirements to provide a clear understanding of our networks risk posture Host work sessions and governance meetings, track and ensure outstanding actions are addressed Analyze errors in data and define corrective measures (you’ve got a good eye) Collaborate with cross-functional teams to work towards global IT solutions Maintain risk and audit inventory Your team As the IT Support Analyst you will be working in the Networks Process and Risk Management team in Nashville, TN. Our role is to govern various processes under Network Services by ensuring compliance and adherence to comapny policies and network processes and procedures. Required Skills The IT Support Analyst we are looking for will have a good understanding of network environments and terminology Strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out) Great presentation skills and can present ideas clearly to executive management and non-technical audiences Proficient in Microsoft PowerPoint and Word Strong skills with Microsoft Excel, able to create complex formulas and pivot tables Ability to multi-task and be self-sufficient
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