Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.
Job Responsibilities:
• Answer inbound calls from individuals who are interested in learning more about our Medicare programs
• Actively listen to their needs and develop the best solution to fit their physical, financial and emotional needs
• Educate our members on their options and how these changes can improve their lives and their health
• Maintain the highest level of service by meeting and exceeding quality standards on every call
• Ability to connect and empathize with people in such a way that your ultimate desire is to help them find solutions to their struggles
• Ability to actively listen and recognize areas that need further examination, so that you can provide the best possible solution
• Ability to multi-task so that you can access all of the necessary information to provide an accurate and detailed recommendation
• Ability to clearly explain the solution you have customized for the member so that they fully understand their coverage and costs
• Ability to close the sale
• Once you have developed the ultimate solution, that meets all of your member’s needs, finish the call by closing the sale and getting them enrolled
Qualifications:
• Licensed to sell Health Insurance in your current state of residence
• Licensed to sell Life Insurance in your state of residence is preferred also; If you are not, we can help you to obtain this license
• Strong detail orientation and excellent communication/listening skills
• Strong computer skills that help you to efficiently maneuver through multiple applications simultaneously
• Assessments will be required
• Ability to pass a drug screen and background check
• Bilingual (Spanish/English) skills a plus!
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Minimum of 6 months experience in a customer facing work environment where you are developing and/or closing sales
• High school diploma or GED is required
• Authorized to work in the United States
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!
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