RESPONSIBILITIES:
Kforce has a client seeking an Enrollment Rep in Donelson, TN. Responsibilities:
- Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Identify additional needs customers may have and help them to upgrade products or services
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Job Requirements:
REQUIREMENTS:
- High School diploma or GED preferred
- 2 to 4 years of customer service related experience required
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
- Ability to work independently and manage one’s time
- Ability to accurately document and record customer/client information
- Previous experience with computer applications, such as MS Outlook or data entry software
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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