Parking Services Rep
– 2102170**Job** : Parking and Transportation**Primary Location** : TN-Nashville-East Garage**Organization** : Parking Services 111167**Shift:** : First Shift**Description****Job Summary:**Parking Service Representative directs patients and visitors to the correct parking areas, enforces parking rules and minimizes safety concerns with occasional guidance.
Monitors and inventories parking areas to ensure work areas and equipment are safe, properly maintained and in good operating condition.
Transports patients and visitors to their vehicles and/or patient entrances.**Department/Unit Summary**To improve the quality of life for the VUMC community by providing safe, convenient, and well maintained parking and transportation options, while promoting and facilitating alternative modes of transportation.**Position Shift:**First Shift**KEY RESPONSIBILITIES:**+ Interprets and enforces parking policies by providing information and direction.+ Reports any accidents, violations of policy, safety hazards or unusual occurrences.+ Performs minor maintenance in lots and communicate issues and hazards to proper contact.+ Provides support for the parking registration process.+ The responsibilities listed are a general overview of the position and additional duties may be assigned.**Discover Vanderbilt University Medical Center:**Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world.
It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged.
It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated.
It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.
Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.**VUMC Recent Accomplishments**Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
· **US News & World Report:** #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr.
Children’s Hospital at Vanderbilt named as one of the Best Children’s Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
· **Healthcare’s Most Wired:** Among the nation’s 100 “most-wired” hospitals and health systems for its efforts in innovative medical technology.
· **Becker’s Hospital Review:** named as one of the “100 Great Hospitals in America”, in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
· **The Leapfrog Group:** One of only 10 children’s hospitals in the to be named at Leapfrog Top Hospital.
· **American Association for the Advancement of Science:** The School of Medicine has 112 elected fellows
· **Magnet Recognition Program:** Received our third consecutive Magnet designations.
· **National Academy of Medicine:** 22 members, elected by their peers in recognition of outstanding achievement
· **Human Rights Campaign Healthcare Equality Index: 6** **th** **year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.****TECHNICAL CAPABILITIES:**_SAFETY (NOVICE):_
– The knowledge of and attentiveness to safety as well as compliance with the rules regarding safety._CUSTOMER SERVICE (NOVICE):_
– A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs._COMPUTER/ELECTRONIC KNOWLEDGE (NOVICE):_
– Knowledge of the use of applications and tasks on computers and other electronic devices as part of regular work responsibilities.
It includes knowledge of software such as word processors, spreadsheets, text editors, and graphics._CRITICAL THINKING (NOVICE):_
– The objective analysis and evaluation of an issue in order to form a judgment._CUSTOMER CONFLICT MANAGEMENT (NOVICE):_ Ability to manage conflict, disharmony and strife among people and situations, while recognizing and addressing sensitivities.**CORE ACCOUNTABILITIES:**+ Organizational Impact: Performs tasks that are typically routine that may impact team’s performance with occasional guidance.+ Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.+ Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.+ Team Interaction: Provides guidance to entry level co-workers.**CORE CAPABILITIES:**SUPPORTING COLLEAGUES (S2):+
– Develops Self and Others: Continuously improves own skills by identifying development opportunities.+
– Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.+
– Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.DELIVERING EXCELLENT SERVICES (S2):+
– Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.+
– Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns tosupervisors in a timely manner.+
– Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.ENSURING HIGH QUALITY (S2):+
– Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.+
– Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.+
– Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.MANAGING RESOURCES EFFECTIVELY (S2):+
– Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.+
– Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.+
– Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.FOSTERING INNOVATION (S2):+
– Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.+
– Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.+
– Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.**Basic Qualifications**High School Diploma or GED (or equivalent experience) and 2 years relevant experience**Licensure, Certification, and/or Registration (LCR):**+ TN Driver’s License Required**Physical Requirements/Strengths needed & Physical Demands:**+ Light Work category requiring exertion up to 20 lbs.
of force occasionally and uses negligible amounts of force to move objects.**Movement**+ Occasional: Sitting: Remaining in seated position+ Occasional: Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device+ Occasional: Carrying over 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.+ Occasional: Push/Pull: Exerting force to move objects away from or toward.+ Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.+ Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees.+ Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders.+ Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.+ Frequent: Standing: Remaining on one’s feet without moving.+ Frequent: Walking: Moving about on foot.+ Frequent: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another+ Frequent: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.+ Frequent: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles+ Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.+ Frequent: Bimanual Dexterity: Requiring the use of both hands.+ Continuous: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces+ Continuous: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.+ Continuous: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.**Sensory**+ Continuous: Communication: Expressing or exchanging written/verbal/electronic information.+ Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information+ Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or
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