M Street does more than deliver a remarkable dining experience at our six concepts.
We are a team of passionate people that relentlessly seek opportunities to innovate, grow, and deliver incomparable hospitality for our Guests and our Team Members.
We are people who think, dream, evolve, and execute while having a great time doing it.
We thrive because we are diverse, collaborative and data-driven.
And, did we mention we are obsessed with great food and amazing experiences?
Every day, we are able to combine our personal passions for service with our professional passion for being an industry leader, pushing boundaries, leading innovation, and together thriving.
We want visionaries… we want passion… we want energy… we want leaders.
Be a part of the 2017 “Best Business in Nashville” (NBJ) and the premier lifestyle and hospitality organization in Tennessee.
Hospitality:
Positive, welcoming, sincere
– engage Guests and unique individuals and valued members of our community
Expertly performs the role of “Ambassador” and “Experience Guide”
Prioritizes the experience of the Guest over personal motivations/interests
Identifies and executes the “hospitality value add” opportunities
Professionalism:
Arrives prior to scheduled time in perfect uniform/appearance standard compliance
Focused on performance, productivity and teamwork for the entirety of the shift, start to finish
Avoids unproductive complaining and negative attitude to managers and teammates
– a toxic presence
Poise under pressure and pace
– “Stage Presence”
Comprehends, masters, and promotes all team standards and policies as a team leader, and promoter of our mission
Teamwork:
Demonstrates a team-first mindset, versus a “mercenary maverick”
Sets up the team for success with strong execution of opening, running, and closing duties
Communicates to leadership and teammates when help/assistance is needed
Seeks to provide help/assistance to teammates (across job functions)
Provides and receives feedback to and from teammates and leadership team in a positive, professional manner
Mentors and supports teammates that possess the opportunity for improvement
Leadership Skills:
Aligns with and expertly articulates the organization’s vision and strategy
Strong and clear communicator
Champions new ideas with passion and conviction; Proactively drive key initiatives
Reinforces organizational culture through aspirational behaviors, possibilities v.
limitations
Strong change champion who offers feedback, then moves forward with the execution
Defines goals and removes barriers to success
Works constructively and calmly under stress and pressure, and keeps others calm by doing so
His/her team is recognized as a reliable, valuable partner throughout the organization
Team reputation is consistent at every touchpoint – not reliant on a single team member/relationship
Attracts and selects “A” players
Responds resourcefully to changing demands and challenges
Makes decisions and moves forward
A solution provider – not just a problem articulator
Technical Skills:
Experience at orchestrating a shift
Consistently reads and updates manager logs and other systems
Product knowledge expert of all concept food
Provides support for ordering and Expo
Excels at party preparation and execution
Upholds the highest standards of cleanliness and organization for his/her kitchen and team
Verifies that all opening and closing checklists are completed
Provides challenging stretch tasks and assignments to develop direct reports
Provides formal and informal feedback to all levels through candid discussions
Moves quickly and decisively on performance issues
Leads with data
– diagnoses and plans with data
Clearly assigns responsibility and accountability for tasks and decisions
Follow up and follows through to complete projects
Monitors process, progress and results, changing course when necessary
Holds team members accountable
Shifts priorities with confidence while balancing the needs of the concept
Recognizes external and internal impacts and plans for outcomes
Lightbulb Mindset:
Seeks to continually improve, to master functions and knowledge; relishes new challenges; embraces innovation; seizes opportunities to expand and sharpen personal/professional skill set; possesses a growth mindset
Embraces the tremendous dignity and honor of serving and connecting with the individuals of our community as our meaningful purpose, and the mission of the team
Holds oneself, teammates, and leadership team to the highest level of accountability
Core Qualifications:
Must be able to lift and maneuver up to 50 pounds
Positive attitude
Effective communicator
Collaborative mindset
Organized
Open and receptive to feedback
Proactive mindset
Strong product knowledge
Station Mastery
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