M Street does more than deliver a remarkable dining experience at our six concepts.
We are a team of passionate people that relentlessly seek opportunities to innovate, grow, and deliver incomparable hospitality for our Guests and our Team Members.
We are people who think, dream, evolve, and execute while having a great time doing it.
We thrive because we are diverse, collaborative and data-driven.
And, did we mention we are obsessed with great food and amazing experiences?
Every day, we are able to combine our personal passions for service with our professional passion for being an industry leader, pushing boundaries, leading innovation, and together thriving.
We want visionaries… we want passion… we want energy… we want leaders.
Be a part of the 2017 “Best Business in Nashville” (NBJ) and the premier lifestyle and hospitality organization in Tennessee.
Key Responsibilities:
Hospitality:
Positive, welcoming, sincere
– engage Guests and unique individuals and valued members of our community
Expertly performs the role of “Ambassador” and “Experience Guide”
Prioritizes the experience of the Guest over personal motivations/interests
Identifies and executes the “hospitality value add” opportunities
Professionalism
Arrives prior to scheduled time in perfect uniform/appearance standard compliance
Focused on performance, productivity and teamwork for the entirety of the shift, start to finish
Avoids unproductive complaining and negative attitude to managers and teammates
– a toxic presence
Poise under pressure and pace
– “Stage Presence”
Comprehends, masters, and promotes all team standards and policies as a team leader, and promoter of our mission
Teamwork
Demonstrates a team-first mindset, versus a “mercenary maverick”
Sets up the team for success with strong execution of opening, running, and closing duties
Communicates to leadership and teammates when help/assistance is needed
Seeks to provide help/assistance to teammates (across job functions)
Provides and receives feedback to and from teammates and leadership team in a positive, professional manner
Mentors and supports teammates that possess the opportunity for improvement
Station Mastery
Food Preparation: cook food according to recipes, menu orders, and special dietary/nutritional needs
Station Preparation: properly stock station with necessary food and equipment
Ensure proper plate presentation procedures by monitoring quality before sending to expo
Assist in training new Team Members
Passes all station and classroom tests
Minimal item recooks or remakes
Passes all yield tests for the station
Technical Skills
Efficiency (prioritization, pace, preparation, organization)
Running tasks (clean surface/floor/equipment/stocking of station)
Always maintain a clean and sanitized workstation while following all state and federal health guidelines
Properly label and store food, supplies, and materials
Create food of the highest quality and to the standards of the Executive Chef
Coordinate with expo and other Team Members on prioritization
Display focus, accuracy, and a sense of urgency/speed when executing all assigned tasks
Recipe knowledge
Recipe Adherence
Lightbulb Mindset:
Seeks to continually improve, to master functions and knowledge; relishes new challenges; embraces innovation; seizes opportunities to expand and sharpen personal/professional skill set; possesses a growth mindset
Embraces the tremendous dignity and honor of serving and connecting with the individuals of our community as our meaningful purpose, and the mission of the team
Holds oneself, teammates, and leadership team to the highest level of accountability
Core Qualifications
Must be able to lift and maneuver up to 50 pounds
Must be an A Player on M Street
Must be able to work in a standing position for a long period of time
Experience preferred
Strong work ethic
Effective communicator
Collaborative mindset
Organized
Open and receptive to feedback
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