Job Description
If you are an experienced Call Center / Customer Service Rep looking for a position with a leading company, Bartech can help!
We are a leading staffing firm and our clients include some over the nations biggest companies.
Our client has a need for a Call Center / Customer Service Rep.
This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies.
If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Applicant must be eligible to work in the US for immediate opening.
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.
Call Center / Customer Service Rep
Job Responsibilities
Your specific duties as a Call Center / Customer Service Rep will include:
Compensation (Range): 17.30 / hour Must be available to receive customer calls/emails to assist with parts lookup and place orders on behalf of the customer.
Use various tools for parts lookup and order research, including BMS, QuickServe Online, GOMS, Web Parts.
Provide customers with updates on submitted orders, using various internal systems and programs.
Assist other CAC team members as needed.
Work internal reports as assigned by supervisor/manager.
Work with local branches and Regional Distribution Centers for part sourcing, to fill Emergency/Warranty orders.
This position is available to be worked from anywhere in the Continental US.
Document customer inquiry information within appropriate Cummins systems.
Provide prompt assistance to customers through various media.
Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices.
Escalates non-routine issues, providing documentation through process.
Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient.
Learns existing and new Cummins processes, systems and practices.
Call Center / Customer Service Rep
Job Requirements
As a Call Center / Customer Service Rep you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty.
You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities.
It is also important that you display excellent verbal and written communication and interpersonal skills.
3+ years experience
Call Center / Customer Service Rep
Benefits
As a Call Center / Customer Service Rep with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies.
We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have.
Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment.
Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.
Available benefits for Call Center / Customer Service Rep Position may include (but are not limited to):
Exceptional medical, dental, and vision 401(k) Make the most of your experience!
Apply now!
from Up Nashville https://ift.tt/3uuPB39
via IFTTT
Nashvillejobs 