We Are HiringCustomer Service Representative ACO Member ServicesFull-Time, Days M-F
– 9am-6pmVirtual / Remote
– Nashville preferred but not requiredDo you have a passion for delivering customer service?
Join our Member Services team supporting inbound and outbound calls with Ascension patients.
You will triage their calls, answer general questions, support campaigns and proactive outreach.
Apply to learn more!
What You Will DoAs a Customer Service Rep with Ascension, you will have the opportunity to perform a variety of customer service functions within our Member Experience team.
Responsibilities:+ Handles customer service inquiries and problems via inbound and outbound calls.+ Supports campaign work for health assessments and proactive outreach.
+ Uses systems for tracking, information gathering, or troubleshooting.+ Responds to inquiries and may refer customers to secondary sources.+ Maintains records as appropriate.What You Will NeedEducation:+ High school diploma or GED required.Experience: + 2+ years of customer service or call center experience preferred.
+ Must be a proficient speaker and also in written communication.
+ Healthcare experience preferred.Why Join Our TeamAscension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care.
As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all.
In FY2020, Ascension provided $2.4 billion in care of persons living in poverty and other community benefit programs.
Ascension includes more than 160,000 associates and 40,000 aligned providers across a national network of ministries.
We offer rewarding careers across more than 2,600 sites of care
– including 146 hospitals and more than 50 senior living facilities
– in 19 states and the District of Columbia.Equal Employment Opportunity EmployerAscension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:https://ift.tt/3nVbhBy is the Law Poster SupplementPlease note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application.
Be on alert for possible fraudulent offers of employment.
Ascension will not solicit money or banking information from applicants.This employer participates in the Electronic Employment Verification Program.
Please click the E-Verify link below for more information.E-Verify (https://ift.tt/3klN8VN) Right to Work
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