Join the Leader in the Home Healthcare Industry
Rotech Healthcare Inc.
is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. Each and every day, thousands of employees contribute to delivering outstanding customer service and patient care through hundreds of locations across 45 states.
For additional information, please visit our company homepage www.rotech.com
TEXT ROTECH TO 51893 TO JOIN OUR TALENT NETWORK
Summary
We are seeking a dedicated Location Manager of Medical Device Operations to join our Rotech team. In this position you will be responsible for the day-to-day management of company operations.
This person will exercise management principles to ensure profitability, control assets and communicate company philosophy and objectives to the staff and community.
Essential Duties and Responsibilities
Accountable for the financial and operational performance of the location
Adheres to and implements all company policies and procedures, including but not limited to clinical programs
Assures competencies are completed prior to staff doing tasks independently where required per policy
Assures monthly update of active referral account reports and semi-annual update of market analysis reports
Manages billing: ensures that all required documentation including, but not limited to certificates of medical necessity, and assignment of benefits required for reimbursement are procured in a timely and efficient manner
Communicates company policies and announcements on a timely basis to location employees
Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians and other staff whose goal is to enhance customer service
Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Fulfill duties and responsibilities of other location personnel during their scheduled and unscheduled time off
Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
Maintains a high level of satisfaction with patients, referral sources and location employees
Maintains a professional and clean working environment
Maintains and updates all manuals necessary for company operations and establishes processes to evaluate location’s compliance with applicable policies and procedures
Manages inventory to ensure levels are met and company assets are monitored and controlled
Monitors and acts on the company’s growth plan in order to achieve or exceed the location’s budgeted goals
Runs morning meetings systematically and reviews action items from meetings on a regular basis
Takes appropriate action to ensure that the location complies with applicable laws and regulations
Works with clinical staff to develop and maintain clinical programs (e.g.
Gold Care program)
Works with sales representatives to develop and maintain key referral sources
Performs other duties as assigned
Supervisory Responsibilities
Ensures that all employees are building relationships with patients and referral sources
Keeps supervisors abreast of important location issues or concerns
Makes sure all employees adhere to the guidelines established on the ‘Rotech Way’
Makes sure location personnel receives and completes necessary training to perform assigned duties
May supervise the following positions
– Customer Service Reps, Drivers, Warehouse personnel, Respiratory Clinicians, Sales Reps and other location personnel
Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
Bachelor’s Degree in business or related degree; or equivalent combination of education and experience in DME/HME, home health industry or business
One to three years’ of supervisory experience and experience in the home health industry
FL applicants must have two years’ experience in business management or a college degree in business or a healthcare related field
NC applicants must have a Bachelor’s degree in health science, business administration or a related field and has at least one or more years’ of documented supervisory or management experience in home care or related health programs
WY applicants must have a minimum of two years’ of full-time managerial or supervisory experience in a pharmacy or wholesale distributor
Skills, Knowledge and Abilities
Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
Knowledge of insurance policies and requirements
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