RESPONSIBILITIES:
Kforce has a client in Nashville, TN that is seeking a Customer Service Rep 2. Responsibilities:
- In this role, the Customer Service Rep 2 will resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- The Customer Service Rep 2 will refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Job Requirements:
REQUIREMENTS:
- 2+ years of experience in customer service
- Medical billing experience
- Communication skills
- Candidates qualifying for this position will have similar experience along with the skills and abilities to perform the duties mentioned
- Any relevant education and/or training will be considered a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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