Are you dedicated to providing exceptional customer service and driven to get results?
Join Asurion’s front line support team today as a Customer Service and Lead Generation Expert!
Our starting pay is $18.50 per hour (+1/hour for bilingual Spanish), plus a competitive per sale bonus.
This position will be onsite at 648 Grassmere Park, Nashville, TN 37211.
As a Customer Service and Lead Generation Expert, you will provide exceptional customer and support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner.
After assessing the customers concerns, you will then identify and arrange solutions that earn business for our Asurion programs.
You will explain product or store capabilities and other product offerings.
You will engage with the customer to understand their technology and generate leads that provide solutions and result in customers doing business with Asurion programs/entities.
Customer Service and Lead Generation Experts have a passion for earning customer trust, buy-in & booking appointments with Asurion businesses to solve problems!
You will be responsible for converting customer leads to booked and kept appointments on every call.
You will engage with the customer to understand their technology and offer support solutions.
You will Serve, Solve and Sell!
About Asurion: As technology evolves, so does the complexity of making it all work.
Asurion helps more than 300 million people around the world unlock their technology’s untapped potential.
Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 20,000+ employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Weekend availability
Supplemental Pay:
Commission pay
Experience:
Customer service: 1 year (Required)
Sales: 1 year (Required)
Work Location: One location
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