**Your Future Evolves Here**Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If youre looking for a place where your work can be personally and professionally rewarding, dont just join a company with a mission. Join a mission with a company behind it.**Why Were Worth the Application:**+ We continue to grow year over year.+ Recognized as a leader in driving important diversity, equity, and inclusion (DE) efforts ( .+ Achieved a 100% score two years in a row on the Human Rights Campaign’s Corporate Equality Index making us a best place to work for LGBTQ+ equality.+ Named to Parity.orgs 2020 list of the best companies for women to advance ( s-best-companies-for-women-to-advance-list-2021) .+ Continued to prioritize the employee experience and achieved an 87% overall engagement score on our last employee survey.+ Published an annual DE report ( Health 2020 DE&I Annual Report.pdf) to share our progress on how were building an equitable workplace.**What Youll Be Doing:**As a critical team member providing the 360-degree view of Evolent Health Services (EHS) operations to our health care provider client for administrative tasks delegated to them for their patients – including but not limited to claims processing, audit, customer service, member outreach activities, eligibility and enrollment processes, and finance. The Associate Director will build strong relationships within the client organization and Evolent Health Plan Services while having an exceptionally high service ethic.? In addition, the Associate Director will track follow-up items / resolution on key client issues, capture status and meeting minutes, set meeting agendas, along with other routine project management.? This colleague also helps track performance against service level agreements (SLAs) and other key performance indicators (KPIs).?Associate Director, Market Operations will report to the Director, Market Operations.**Essential functions** **&** **Responsibilities** Ensure Evolent Health is meeting or exceeding service level agreements (SLAs) and other key operations performance indicators as part of the Market Operations team Report on and review operational and process tracking metrics and dashboards with the Client Executive. Help proactively identify client issues Facilitate & participate in internal teamwork with Operations, Tech Operations, and/or IT to identify solutions to help drive client issues to successful resolution Develop client-facing content and communication (e.g., resolution plans, status updates, operations changes and next steps), as needed. This includes preparing the monthly client-specific Operations Performance dashboard Maintain clear view on priority issues for any client and monitoring and managing issues to resolution Learn internal operations and seeking out continuous improvement opportunities to enable our business to grow and scale Providing other support to the Market Operations team, as needed Demonstrate of HPS/EVH business impact through achievement of low-ticket turnaround timeframes Ensure strict compliance with federal and state regulations and company policies, procedures, and processes**The Experience Youll Need (Required)** 3 5 years of experience in healthcare industry. Demonstrated ability to get up to speed quickly Track record of ownership and tenaciously looking for ways to get results & improve the status quo Client service orientation Ability to manage multiple priorities while maintaining a positive attitude and sense of humor Detail orientation and project management skills combined with an ability to prioritize work Proficiency in Excel Excellent computer, written, and communication skills**Preferred Experience** Familiarity with Illinois Medicaid Program Familiarity with Illinois Medicaid Claim and EDI Requirements Experience in oversight of Claims Operations Experience in oversight of Configuration Operations**Technical Requirements:**Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and federal law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home. Certain jobs require face-to-face interaction with our providers and patients in client facilities or homes. Employees working in such roles will be required to meet our vaccine requirements without exception or exemption.**Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.**Compensation Range: The minimum salary for this position is $110000, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.
Associated topics: administrative assistant, administrative support, assistant, chief operations officer, document, facilities, front office, operational support, operations director, records management
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