Patient Experience Coordinator

Job Description: Patient Experience Coordinator

At?Complete Health Partners, every patient?and staff?interaction make a difference in cultivating a positive workplace.?We are a State-of-the-Art Multi-specialty clinic at Multiple Locations across Middle Tennessee driven to revolutionize the quality, efficiency, and delivery of patient care through the best people leveraging the best technology.?We are unified under one mission –?Patient First.?

Summary:

The Patient Experience Coordinator is responsible for ensuring an excellent patient experience from check-in to check-out and timely/accurate filing/collections of patient dues.

Responsibilities: Specific Responsibilities of the Patient Experience Coordinator include:

Patient Experience

• Provides Front Desk customer service and technical support to patients for health related administrative needs; appointment scheduling, registration, messages to providers, etc.
• Stays abreast of current Front Desk policy and follows up appropriately and professionally with patients as needed.
• Assists as appropriate with maintaining a steady patient flow to ensure appointments and walk ins are seen in a timely manner.
• Works to handle general administrative

Revenue Management

• Verifies insurance on the date of service.
• Runs eligibility estimates before patients leave the clinic.
• Collects on all patient dues: overdue balances, patient estimates, and copays.
• Maintains general working knowledge of billing and insurance. Assists patients with said questions as needed.

Requirements for the Patient Experience Coordinator:

Education:

• GED or High School Diploma Required
• CPC or CPC-A preferred

Experience:

• 1-year medical office experience required.
• Strong Computer and Electronic Health Record (EHR) skills required.
• Knowledge about health insurance required.
• Prior Customer Service Experience preferred.

Skills:

• Ability to multitask in a fast-paced environment.
• Detail oriented, especially pertaining to patient information/need.
• Ability to stay calm and deescalate upset patients.

Equal Opportunity?

Complete Health Partners is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.?