**Description****You Lead the Way. We’ve Got Your Back.**At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.Function Description:The Global Servicing Network (GSN) organization delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The GSN Servicing Insights & MIS team (part of GSN Global Strategy & Support organization) is the primary point of contact for all GSN information needs and is responsible for Executive Decision Support through advanced analytics and MIS.Purpose of the Role:MIS and Analytics to support GSNResponsibilites:Providing Analytical & Decision Support across GSN through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation)Support key partners to drive performance improvements across the Customer First Resolution program and decision support framework for CEN, CSN, SBS among other business units.Enabling business user self-service through creation of MIS capabilities. Support new initiatives & use cases for Servicing 360 Project.Systematically identify out of pattern activities in a timely manner and address information gaps by providing informative analyticsWorking independently assuming responsibility for the development, validation and implementation of projectsParticipate on global teams evaluating processes and making suggestions for process and system improvementsInteracting with all levels of the organization across multiple time zones.**Critical Factors to Success:**Ensure timely and accurate MIS based on customer requirementsCentrally manage MIS and key operational metrics and address functional data needs across operations and support teamsProvide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicatorsBuild collaborative relationships across GSN groups and participate on global teams evaluating processes and making suggestions for process and system improvementsPut enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.**Qualifications**Past Experience:* Preferably a minimum 4 years’ experience with at least 2 years in Quantitative Business Analysis/Data Science with experience in handling large data setsAcademic Background:Bachelor’s Degree or equivalent, preferably in a quantitative fieldPost-graduate degree in a quantitative field will be an added advantageFunctional Skills/Capabilities:Must possess strong quantitative and analytical skills and be a conceptual and innovative thinkerProject management skills and ability to identify and translate business information needs into insights and information cubes for ease of consumption in reporting and analyticsProven thought leadership, strong communication, relationship management skillsAbility to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing prioritiesData presentation & visualization skillsTechnical Skills/Capabilities:Excellent programming skills on Hive/SAS/SQL/Teradata is essential with good understanding of Big Data ecosystemsExposure to Python/R/Statistical packages, familiarity with NLP, Neural Networks, Decision Trees, AI will be an added advantageFamiliarity with data and linkages available within Cornerstone will be an added advantageKnowledge of Platforms:Advanced knowledge of Microsoft Excel, and PowerPoint, Word, Access and ProjectBehavioral Skills/Capabilities:Enterprise Leadership Behaviors* Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective* Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential* Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage??**United States Only:**American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.US Job Seekers/Employees – Click here to view the “ EEO is the Law ” poster and supplement and the Pay Transparency Policy Statement .If the links do not work, please copy and paste the following URLs in a new browser window: https://ift.tt/3Umn4i1 to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.**Job:** Technologies**Primary Location:** United States**Other Locations:** US-Arizona-Phoenix, US-Florida-Sunrise**Schedule** Full-time**Req ID:** 22022781
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