Job Description:
Manager, Process Innovation Core Business Processes
Location: Nashville, TN
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
What you will be doing:
The Manager, Process Innovation Core Business Processes will be a member of PI Black-belt team supporting initiatives across all channels for Customer Solutions. Responsible for leading multiple cross-channel projects to help drive strategies across the business to meet all Operational and AOP requirements. Build meaningful personal relationships within the assigned core team members to foster environment of partnership and collaboration. Provide insight to leadership in the planning, development, deployment and continuous improvement of Customer Solutions processes. Development of necessary metrics/controls to ensure that opportunities are properly solutioned and process changes are fully adopted/sustained. Unlocks opportunities through advanced analytics, leveraging data and reporting views to inform leadership of current performance trends and opportunities to help drive financial performance. Serves as a consultant to business process owners and provides actionable insights that facilitate decision making and drive financial performance.
Essential Duties and Responsibilities:
- Establishes meaningful collaborative relationships with both internal and external Customer Solutions partners
- Maintains up-to-date knowledge of all initiatives they are managing with particular focus on financial performance
- Leads cross-functional team in successful completion of assigned projects – generating solutions to complex business problems through the utilization of fact-based, decision-making methodologies
- Develops and delivers presentations to communicate proposals, initiatives and progress
- Perform investigative evaluation of Process Improvement initiatives including, but not limited to, cost/benefit analysis, process analysis, data analysis, solutioning and implementation
- Identifies process improvement opportunities for the portfolio and provides preliminary sizing for prioritization
- Develop costs-based analysis to help justify costs associated with key process solutions
- Reflects functional understanding of company s core financial performance; analyze operational and financial metrics and identify statistically significant cause-and-effect relationships between key business drivers
- Responsible for meeting and exceeding timing, goals, and objectives on assignments
- Operate with a high degree of autonomy in a direct support relationship to primary customers and meet all requirements with minimal management oversight
- 15-25% travel required with this role
Here s what you ll bring to the team:
- Successful track record of working through barriers and delivering results
- Ability to build and maintain relationships and partner effectively across diverse internal organizations
- High-energy and a desire to work in a results-oriented, fast-growth environment
- Intellectual curiosity, passion for problem-solving and comfort with ambiguity
- Experience extracting data and building visualizations using tools such as JMP, SQL, Tableau, Power BI, Excel, Visio and PowerPoint
- Motivated change agent with the ability to collaborate across all levels
- Ability to think strategically and translate strategy into practice
- Excellent change ownership and facilitation skills
- Utilize analytics background to collect, manipulate and aggregate data to tell the story or determine opportunities to solve complex problems
- Demonstrated aptitude towards high standards for quality and performance
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