IT Product Analyst

Sr. Product Analyst

Essential Duties and Responsibilities:

· Technical – Collaboration is required with other technical resources both at corporate and in the field in various capacities including systems design, interface engineering, business analysis, quality assurance, and customer support.

· External Vendors – Frequent interaction with technical and functional representatives of our systems vendors.

· Functional – Communications with key business resources to aid in the deployment of new technology and participate in problem identification and resolution.

· Manage business and product requirements.

· Lead efforts to support the Workforce Health and Safety program.

· Work closely with key business resources to identify and document requirements for new technology configuration and deployment.

· Participate in solution design activities to ensure all business requirements are understood and properly addressed.

· Contribute as needed to the preparation and execution of the testing phases of this effort.

· Assist in the deployment of vendor enhancements and other changes

· Serve as a product expert for all products in the Workforce Health and Safety application and all its integrated systems.

· Support the application from a product perspective to ensure it is operational and successfully meets the business requirements.

· Ensure that all product changes and enhancements are properly managed and implemented.

· Keep business partners updated on active issues and efforts to resolve them.

· Provide technical guidance during the development, implementation, support, and maintenance of integrations.

· Serve as a key contact for all vendors associated with Workforce Health and Safety

· Work closely with business partners to translate highly technical information and activities into meaningful knowledge to support decision making.

· Provides afterhours/on-call support as needed.

· Performs other duties as assigned.

· Research and resolve issues identified in systems and interfaces.

· Determine root cause for problems and implement improvements.

· Leads and mentors junior team members.

Education/Experience Requirements:

· 5+ years’ work experience.

· Experience with project management and/or process improvement.

· Technical knowledge of application support and vendor management.

· Strong problem and issue resolution experience and create quality deliverables.

· Ability to meet deadlines and set clear expectations.

· Possess good written and verbal communication skills and be able to communicate effectively. with individuals at various levels within the organization.

· Ability to implement integrations between complex applications.

· Ability to work independently.

· Able to succinctly communicate verbally and in a variety of media.

· Ability to multitask.

· Detailed oriented and analytical with good organization skills.

· Experience implementing new technology solutions for large/complex organizations.

· Well-developed communication skills.

· Create quality work products in the form of presentations, Visio, and documentation targeted to specific audiences.

· An IT product analyst background with business intelligence and reporting.

· Experience with third party device integration is a plus.

· Workforce Health and Safety experience is a plus.

Preferred Knowledge/Skills:

· Bachelor’s degree in Information Systems.

· Understanding of use of technologies in a healthcare environment.

· Understanding of hospital operations.

· Demonstrated ability to facilitate diverse groups of people in a problem-solving environment.

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