BGSF is seeking a contract Customer Service Representative to assist in their Section 8 Rental Assistance division within our state funded financial services client located in the downtown area of Nashville, TN! The ideal candidates will bring 2+ years corporate customer service experience with moderate to high call volume and excellent communication skills, in addition to exceptional trainability, dependability and a professional and positive demeanor.
- Potential for 100% remote after 3 – 4 weeks of 100% onsite training
- 6-month contract assignment with potential for extension/hire
- Monday thru Friday, 800am – 430pm, 1-hour lunch, 37.5 hours/week
- Up to $18.00/hr, DOE
REQUIREMENTS AND RESPONSIBILITIES
- 2+ years customer service experience
- Excellent communication skills
- Create and mail annual letters for field offices
- Answering incoming calls regarding customer applications that are in process
- Creating and mailing interim packets and annual letters for field offices
- Closing applications for unresponsive applicants
- Creating and sending out voucher issuance packets
- Calculating a Request for Tenancy Approval (RTA)
- Generating inspections
- Requesting leasing documents
- Submitting ECM
- Process mail and scan to Rental Assistance Specialist
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