The Customer Service Representative will interact with the companys customers by addressing inquiries and resolving complaints.
Supervisory Responsibilities:
- None
Duties/Responsibilities:
- Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Respond to customers via telephone or e-mail for the purpose of processing orders, providing technical support, and resolving customer issues.
- Interface with shipping, production control, credit and/or purchasing departments to resolve sales orders, shipment issues and inquiries.
- Develop knowledge of company products using department reference materials (including Kabinart.com) as a resource to handle technical inquiries.
- Respond to requests from dealers and designers which include but are not limited to: receipt of purchase orders, scheduled ship dates, purchase order changes, price and availability, tracing lost shipments, shipping discrepancies, expediting orders, field complaints and technical questions.
- Interpret notes, sketches, specifications and working drawings related to purchase orders.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer and phone
- Must be able to lift up to 15 pounds at times.
United Cabinet Company DBA Kabinart is an Equal Opportunity Employer and does not discriminate in hiring and/or employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Associated topics: answer, call center associate, clerk, customer care, customer service specialist, intern, representante de servicio al cliente, service representative, telephone service representative, tsr
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