**Job Descriptions:**Position SummaryThis role contributes to the creation of the work plan and executes the day-to-day operations of an existing product, based on the direction provided by Product Operations Manager.The Sr. Product Operations Associate will be the lead for the communications side of the outreach team. This person will work closely with the Manager of Local Ed. Agency Outreach. This Sr. POA will work on creating, updating, and executing trainings, webinars, videos, website content, and communications throughout the administration year.Required Experience:Responsibilities+ Adhere to ethical standards and comply with the laws and regulations applicable to the job function+ Contribute to the annual Communication and Training Plan development and execution+ Create trainings and webinars for local educational agencies or other interest holders to communicate requirements throughout the administrative year+ Work closely with the client to ensure that all expectations are met+ Create monthly communications and assigned communications+ Facilitate and attend internal and external meetings as required.+ Other duties as assignedEnd-to-End Product Management & Delivery+ Contributes to the creation of the product work plan and supports execution against the product work plan objectives, including executing projects as assigned+ Works with FCEs (Functional Centers of Excellence) and subcontractors to meet Service Level Agreements (SLAs)+ Identifies operational improvement opportunities to enhance product delivery+ Communicates and collaborates in an effective and clear manner with FCEs / subcontractors / vendors / partnersContract/SLA Fulfillment+ Provides status updates on day-to-day operations+ Provides support to resolve operational issues+ Executes against SLA’s and KPI’s under the guidance of Product Operations ManagerFinancial Management+ Aids in the development of cost estimates for product operations and enhancements+ Tracks product-related expenditures against budget+ Supports attainment of surplus targets by controlling expensesEducation/Experience+ A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.+ 3-5 years of experience in administrative or project management support**COVID-19 Requirements****ETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.****ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.**Keyword: Senior Product Operations Associate (Training and Communications)From: Educational Testing Service
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