POS Supervisor

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Written by nashvillejobs

Position Title: POS Supervisor

Onsite – FULLY ONSITE IN NASHVILLE, TN. NO REMOTE FLEXBILITY

Job Type: 6-month Contract

Required Tech/Experience:

  • Leadership/Supervisor experience (2-3 years minimum)
  • Troubleshooting/Technical Support experience

Preferred Tech/Experience:

  • POS Experience
  • Retail experience

Typical Day to Day (Tasks & Responsibilities): Looking for someone to come in and help support and lead the POS team with troubleshooting, upgrades, implementations, etc. 50% hands on – 50% managerial.

Years’ Experience/Degree Requirements/Certification: 2-3+ years of supervisory experience

Background/Drug Requirements: BG/Drug

Job Responsibilities

  • Hire, schedule, discipline and manage POS staff, including proper delegation of tasks
  • Create and implement team standard operating procedures and policies, managing team’s daily tasks to ensure quality, maximum productivity, and high customer satisfaction
  • Ensure that World Class Service is being delivered by all staff. Frequently review/monitor calls and emails. Council employees on areas of improvement and conduct training classes as needed.
  • Monitor call back log, bringing in resources as needed to make sure store calls are being handled as quickly as possible.
  • Troubleshoot and escalate issues to POS Software Team if unable to resolve.
  • Monitor open issues from tracking and voice mail systems; escalate if not resolved on a timely basis.
  • Create reporting to show statistics of incoming requests, including performance stats of team members
  • Track and analyze trends in requests and generate statistical reports for review.
  • Train staff on both telephone and e-mail etiquette to ensure courteous, timely and effective resolution of store issues.
  • Ensure that staff documents all pertinent end user identification information, including name, store, contact information and details of issues as well as resolution information.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Issue purchase orders to vendors for needed hardware and software.
  • Ensure vendor returns/invoices are handled in a timely manner
  • Contribute significantly to the overall improvement and quality of the team
  • Perform customer service responsibilities as required to meet business demands. This includes answering phones, processing orders, and problem resolution.
  • Miscellaneous daily or weekly tasks as necessary

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