Technical Service Manager -REMOTE –
***prefer candidates at Phoenix, Tucson AZ or Salt Lake City, UT***
The Opportunity
Daikin Comfort Technologies Manufacturing, L.P. is seeking a professional, skilled individual for our Technical Service Manager position. The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at https://ift.tt/kAqauNY submit your resume.
What we do
At Daikin, we’re dedicated to the pursuit of comfort, and exceed our customers’ expectations by offering technologically innovative products backed by outstanding warranties and expert, friendly service. We also keep the planet in mind, working hard to make each Daikin system efficient, reliable, and durable. Learn more about the products we create at DaikinComfort.com.
Why we’re different
Since our inception, Daikin has held a strong commitment to quality, service, and innovation. It’s this commitment that has allowed us to become one of the largest manufacturers of HVAC systems and refrigerants in the world.
Why work with us?
> Benefits are effective on day one for all full-time direct hires
> Training programs are available to help guide team members and develop new skills
> Growth Opportunities – there are immense opportunities to grow your career
> You will be part of a Global Company – our family brands are backed by Daikin Industries, Ltd.
Responsibilities:
May include;
- Provide support for dealers/contractors to resolve technical issues
- Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
- Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
- Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
- Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions
- Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
- Produce training materials for sessions
- Produce materials and conduct installation and service training sessions
- Responsible for a high quality, cost-efficient and on time service operation (internal and external)
- Ensure the availability and quality of communications with our customers
- Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company
- Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes
- Participate in additional projects/activities to support ongoing business needs
Nature & Scope:
- Works within knowledge
- Provides guidance to internal and external customers
Qualifications:
Knowledge & Skills:
- Formal Product Training – effectively train / educate customers on our products
- Strong HVAC technical knowledge, operating systems, mechanical and electrical ability
- Excellent customer service, relationship management and interpersonal skills
- Proficiency in MS Outlook, Word, Excel and PowerPoint
- Must have excellent communication skills both written and verbal and HVAC technical acumen
- High level of attention to detail and problem solving skills
- Excellent organizational, time management and project management skills
- Ability to apply good judgement, strong work ethics and integrity on the job
- Highly self-motivated and directed with the ability to work in a fast moving environment
Experience:
- 5+ years
Education:
- High School Diploma or GED equivalent
- HVAC training/certification required
Physical Requirements/Work Environment:
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Travel is required – up to 30%
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
Work Location: Remote
from Up Nashville https://ift.tt/3VWGrbt
via IFTTT
Nashvillejobs 