[Customer Service / Remote] – Anywhere in U.S. / Up to $60K per year / Sun-Th 11a-7pm PT – As a Customer Support Rep you’ll: Use Intercom to read, track, and respond to support requests from customers (B2C); Understand Intercom and CS best practices; Provide a valuable and meaningful customer experience for users by being attentive to their needs; Research support issues and escalate tickets when there are indications of a larger issue; Provide detailed background information when reporting a bug or issue; Maintain courteous and articulate communication with the customer…Hiring Fast >>
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